Frequently Asked Questions
Booking
How do I book a massage?
Tap Book Now and tell us your postcode. We check availability, confirm a time and your final price, then confirm your therapist. Nothing is booked until you say yes.
Do I choose my therapist?
No. We allocate your therapist ourselves, matching the treatment and your location. That’s the part of the arranging we do for you.
How quickly will you reply?
We reply here as soon as we can, in the same conversation you started.
Prices and payment
How much does a massage cost?
Starting prices are on our Prices page.
Travel fees may vary depending on the location of the available therapist and the journey required. Your final price will always be confirmed before your booking.
How do I pay?
Payment options are confirmed with your booking. We will never ask you to pay by bank transfer.
Appointments starting between 1:00 AM and 6:00 AM require full payment in advance.
What will appear on my card or bank statement?
“LMC LONDON.”
Can I get a refund if I cancel?
See our Cancellation Policy for the full terms. Free up to 24 hours before your appointment; 50% inside 24 hours.
Your therapist
Are your therapists qualified?
Yes. Every therapist we work with holds a recognised Level 3 massage qualification or above.
Are they insured?
Yes. Every therapist carries their own professional indemnity and public liability insurance, which we verify before their first booking.
How are therapists checked before they work with you?
Every therapist completes an in-person assessment and identity check before we allocate them a booking.
At home
Is my privacy protected?
Yes. We ask only for the details we need to arrange your therapist, and we explain why we ask. Read our Privacy Policy for more.
At your hotel
What postcode should I use if I’m staying at a hotel?
Use your hotel’s postcode. If you’re not sure of it, share the hotel’s name and area in the chat and we’ll take it from there.
Do you arrange massage for hotel guests?
Yes. Massage at your hotel, arranged around your stay, by a qualified therapist.
At the office
Can you arrange massage for a whole team?
Yes. Corporate and office massage is seated, arranged for one person or a team, priced per therapist with a two-hour minimum.
Is office massage seated or on a table?
Seated (chair) massage, so it fits a workplace without any special setup.
Cancellations
Can I change or cancel my appointment?
Yes. Appointments may be moved or cancelled free of charge up to 24 hours before the start time. Inside 24 hours, 50% of the agreed total is payable.
What if I’m not there when my therapist arrives?
If your therapist arrives and can’t begin, because nobody is present or there’s no suitable space, the full amount is payable.
Privacy and conduct
Is this a professional, legitimate service?
Yes. London Massage Concierge provides professional therapeutic massage only, by qualified therapists. Any request of a sexual nature, or behaviour that makes a therapist feel unsafe, ends the appointment immediately, with no refund. If anything about your appointment falls short of our standards, please tell us.
What happens to my information?
We ask only for what we need and explain why. Our chat keeps a record of your conversation so you never have to repeat yourself. Read our Privacy Policy for the full detail.
Accessibility
Do I have to use chat to book?
No. You can also call or email us. See our Contact page for both. We design every part of this site, including the Concierge Card, to work with a keyboard and a screen reader.
