Draft — for legal review. This page is a working draft for London Massage Concierge’s solicitor to review. It is not yet approved policy, and this demonstration build uses placeholder details throughout.
Cancellation Policy
- Changing your appointment. Message us in the same conversation as your booking, as early as you can, and we’ll do our best to find a new time.
- Cancelling your appointment. Appointments may be moved or cancelled free of charge up to 24 hours before the start time. Inside 24 hours, 50% of the agreed total is payable. If your therapist arrives and cannot begin — nobody present, or no suitable space — the full amount is payable.
- If we need to cancel. If we’re unable to arrange a therapist for a confirmed appointment, we’ll tell you as soon as we know and refund any payment already made in full.
- How to cancel or change. Reply in your existing conversation with us, or use our Contact page.